Oz Hair and Beauty has confirmed that customers’ personal information was accessed after an unauthorized third party briefly gained access to its online purchase and order platform.
The company said the incident affected information connected to purchases made before August 2026. The potentially accessed data included customers’ full names, email addresses and/or mobile phone numbers, as well as purchase-history information such as transaction currency, total spending and broad location details, including city, state, country and postcode.
Oz Hair and Beauty Data Breach Involved Customer Information
In a statement shared with The Cyber Express, Oz Hair and Beauty said it had been working with its internal team and external specialists over the past few days to establish the facts surrounding the incident.
“We became aware of this and have been working with our internal team and external specialists to confirm all the facts over the last few days,” the company said.
Oz Hair and Beauty confirmed that its website does not store credit card information.
“The website does not store credit card information, so your payment details are completely safe,” the company said.
The company also confirmed that banking details and home addresses had not been leaked.
The company has not confirmed how many customers were affected.
Investigation Underway
Oz Hair and Beauty said it took immediate steps to investigate and contain the incident.
The company commenced a forensic investigation with support from senior technical specialists from its cloud e-commerce platform provider. It is also reviewing and enhancing its cybersecurity posture and data retention policies to reduce the risk of similar incidents.
The company said affected customers had been notified and that it was taking appropriate steps to support them.
Oz Hair and Beauty is also preparing a full communication about the incident, which is currently being handled by its dedicated cyber team.
“We want to make sure the right information goes out on something this important,” the company said.
Delay in Customer Notifications
Oz Hair and Beauty said some customers may have experienced delays in receiving its notification because sending a high volume of emails at once put pressure on its servers.
The company apologized for the delay and asked customers who contact it directly to allow up to 48 hours for a response.
Customers Warned About Suspicious Communications
Oz Hair and Beauty has advised customers to remain alert for unusual phone calls or emails requesting personal information, payments or proof of identity.
The company specifically warned customers to be cautious of:
“any unusual communications by phone or email requesting information, payments or proof of identity.”
Customers should avoid providing sensitive information in response to unsolicited requests and independently verify suspicious communications.
The company has also advised customers who receive spam emails to use the relevant spam-reporting features provided by their email services.
Customers Can Continue Placing Orders
Oz Hair and Beauty has said customers can continue placing orders with the company.
“You are safe to continue placing orders with us,” the company said.
“We know this is unsettling and we appreciate you bearing with us while we work through it properly,” the company added.
