Toshiba America Business Solutions reached out to customers to inform them of a potential data security incident in which their personal information may have been compromised.
Toshiba America Business Solutions is an American subsidiary of the Toshiba TEC Corporation. The company said that it was committed to protecting the confidentiality and security of personal data, and offered credit monitoring services to affected individuals.
Toshiba America Data Breach
After conducting a preliminary investigation, Toshiba reported that an attacker may have compromised its email environment. The attacker may have obtained unauthorized access to sensitive personally identifiable information such as names and Social Security numbers from the email compromise. The investigation confirmed that the breach could have impacted numerous individuals, leading Toshiba to contact affected individuals, as legally required.
Toshiba America Business Solutions advised customers to remain cautious over the incident. The firm advised customers to regularly review their credit reports, financial account statements, and payment card statements for any unauthorized activity. Any suspicious activity could be reported to Toshiba or law enforcement agencies.
Toshiba apologized to the affected individuals for any inconvenience stemming from the incident and said that additional measures had been implemented since then to enhance the security of its email environment and prevent similar occurrences in the future.
To assist the affected individuals in safeguarding their personal information, Toshiba has arranged for a complimentary, two-year membership of identity monitoring services offered through Kroll. This membership offering includes triple bureau credit monitoring, fraud consultation, and identity theft restoration.
The fraud consultation option allows affected individuals to reach out to Kroll fraud specialists for advice and assistance relating to identity protection, legal rights, and detection of suspicious activity.
The identity theft restoration option lets affected individuals work with a licensed Kroll investigator to resolve potential identity theft issues. Toshiba stated that these services would be provided for free to the affected individuals and would not negatively impact their credit scores.
Affected individuals were encouraged to use the services as well as to contact Toshiba or Kroll for additional assistance.
Law Firm Announces Investigation
Strauss Borrelli PLLC, a data breach law firm, announced on its website that it would be investigating Toshiba American Business Solutions, Inc. with regard to the recent data breach that exposed sensitive personally identifiable information. While the full extent of the data breach is unknown, the Toshiba America Business Solutions division operates offices across the U.S. and Latin America.
The law firm encouraged customers who received a breach notification letter from Toshiba American Business Solutions to contact Strauss Borrelli PLLC to discuss their rights and potential legal remedies in response to the incident.
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